Conscendo is a Salesforce Summit Partner, delivering transformative Salesforce, MuleSoft, and AI/ML solutions since 2021. With headquarters in Hyderabad and a global delivery footprint across the US, India, UAE, and beyond, our team of 200+ experts helps organizations build intelligent, scalable, and future-ready digital ecosystems. Our portfolio spans Sales, Service, Data, Experience, Marketing, Health, Education Clouds, Tableau, Agentforce, and MuleSoft.
Role Summary:
We are seeking a skilled Salesforce Business Analyst to bridge the gap between business needs and technology solutions. The candidate will work closely with stakeholders to analyze business processes, gather requirements, and help design optimized solutions using the Salesforce platform.
The role involves driving business transformation, improving operational efficiency, and ensuring successful Salesforce implementations.
Responsibilities:
Requirements Gathering & Analysis Collaborate with business stakeholders to understand business needs and challenges Conduct workshops, interviews, and discovery sessions Document business requirements, user stories, and acceptance criteria Perform gap analysis between current and future state
Core responsibility: translating business needs into technical solutions
Salesforce Solution Design At conceptual level Recommend scalable Salesforce-based solutions (Sales Cloud, Service Cloud, etc.) Work with architects and developers to design system functionality as per requirements
Process Improvement Analyze existing business processes and identify optimization opportunities Drive automation and digital transformation initiatives Improve efficiency and reduce manual efforts
Stakeholder Management Act as a liaison between business teams and technical teams Facilitate communication across departments Present solutions, demos, and project updates
Documentation & Reporting Create functional specifications, process flows, and data models Maintain documentation such as: BRD (Business Requirement Document) FRD (Functional Requirement Document) User stories & use cases Propose dashboards and reports for business insights
Testing & Deployment Support Define test strategies and UAT plans Support user acceptance testing (UAT) Validate system functionality against requirements Assist in deployment and release management
Training & Support Provide end-user training and support Create training materials and user guides Ensure smooth adoption of Salesforce solutions
Key Deliverables Expected:
Business Requirements Documents (BRD)
Functional Specifications
Process Diagrams
User Stories & Acceptance Criteria
Test Cases & UAT Sign-offs
Nice-to-Have (Architect-Level BA)
Required Skills & Qualifications:
Technical Skills
Strong functional knowledge of Salesforce platform (Sales Cloud, Service Cloud)
Understanding of:
Workflows, Process Builder / Flow
Reports & Dashboards
Data models & objects
Familiarity with integrations (APIs, middleware like MuleSoft is a plus)
Business Analysis Skill:
Requirements elicitation & documentation
Process mapping (As-Is / To-Be)
Gap analysis & solution design
Agile/Scrum methodology experience
Soft Skills
Excellent communication and stakeholder management
Strong analytical and problem-solving skills
Ability to translate business needs into technical requirements
Collaboration and facilitation skills
Experience:
7+ years of experience as a Business Analyst
3+ years of experience working on Salesforce projects
Experience in CRM implementations or digital transformation projects