About Conscendo
Conscendo Technologies is a Salesforce Summit Partner helping
enterprises turn CRM into a real growth engine. With 250+ team
members across the US, Dubai, and India, we deliver end to end —
from strategy and solutioning to implementation and support.
The Role
You’ll be a front-line contact for our North American customers,
leading requirements discovery and shaping practical Salesforce
solutions. You’ll work with our presales, architecture, and
offshore delivery teams, and support presales by contributing
to solutioning, demos, and proposals.
What You’ll Do
- Lead workshops and discovery sessions with business stakeholders.
- Translate business needs into user stories, process flows, and functional specifications.
- Recommend Salesforce solutions, run fit-gap analysis, and guide customers on design decisions.
- Support presales through discovery calls, demos, RFP responses, and estimates.
- Coordinate with our delivery teams in Hyderabad, review deliverables, and support UAT.
- Flag risks early and identify expansion opportunities in existing accounts.
What You Bring
- 6+ years as a Business Analyst or Functional Consultant, with 4+ years on Salesforce implementations.
- Hands-on functional knowledge of Sales Cloud and Service Cloud.
- Experience with Marketing Cloud, Field Service (FSL), Experience Cloud, Revenue Cloud, or an Industry Cloud is a strong plus.
- Solid understanding of business processes such as lead-to-cash, case management, and customer onboarding.
- Ability to propose solutions and defend them with business rationale.
- Experience working with offshore teams in an Agile setup.
- Strong communication skills, with comfort presenting to executives and technical teams.
- Willingness to overlap a few hours with IST.
- Authorization to work in the US or Canada.
Nice to Have
- Salesforce Business Analyst, Admin, or Consultant certifications.
- Presales or RFP experience at a Salesforce partner.
- Familiarity with Agentforce, Data Cloud, or MuleSoft integrations.