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Health Cloud

Salesforce Health Cloud is a cloud-based solution specifically built for the healthcare business. Its primary goal is to centralise patient information, giving healthcare staff a comprehensive picture of patient records and allowing them to provide more effective treatments.

Distinctive Advantages of Salesforce Health Cloud

This system effectively serves several healthcare sectors, including providers, payers, pharmaceutical firms, medical device makers, and public health organizations, providing a comprehensive solution for all stakeholders.
In terms of design and functioning, this system places a premium on patient safety and satisfaction. It improves the patient experience by streamlining scheduling, providing access to medical records, and facilitating communication with healthcare providers.
The system’s architecture is centred on individual health and well-being, with individualized services that support clinical decision-making and improve care coordination across healthcare professionals.
The system follows HL7 FHIR standards, which ensure compatibility and interoperability with a variety of healthcare systems and applications, facilitate seamless data transmission, and promote a coherent healthcare ecosystem.
This system is intended to provide numerous connections for patients and providers based on predefined roles and relationships, hence improving communication and collaboration within the healthcare network.

Product Module Benefits with Conscendo: Empowering Healthcare Across Sectors

Provider Module
  • Coordinate patient care and engagement: The Provider module allows healthcare practitioners to easily coordinate patient care, resulting in increased patient involvement and better outcomes.
  • Scale patient access and services: Unlock the potential for increased patient access and services, ensuring that healthcare is provided when and where it is most needed.
  • Personalize patient acquisition and outreach: Personalize patient acquisition methods by targeting the appropriate people at the right time through tailored outreach.
  • Streamline referral management: Say goodbye to referral bottlenecks. This module streamlines referral handling, ensuring that patients receive prompt and coordinated care.
  • Optimize provider network management: Effectively manage your provider network, optimising it for improved healthcare service and patient satisfaction.
  • Scale member care management: Expand your member care management skills to meet the needs of a growing patient population while maintaining high quality care.
Payer Module
  • Automate health plan sales and administration:: Increase your health plan sales and administration with automation, making it easier and faster for clients to get the coverage they require.
  • Modernize Network Management: Modernize and improve network administration to increase the quality and accessibility of healthcare services.
  • Encourage Trusted Contact Center Engagement: Foster customer trust and engagement by providing a reliable and responsive contact center experience.
  • Scale Care Management: Increase your care management capabilities to give high-quality healthcare services to more customers.
Pharmaceuticals Module
  • Accelerate patient service programs: Increase the speed of patient service programs to ensure that patients receive the medications and support they require as soon as possible.
  • Scale advanced therapies: Enable the scalability of new therapies, allowing patients to receive novel solutions sooner.
  • Accelerate clinical trials: Increase the pace and efficiency of clinical trials, allowing novel medications and therapies to reach the market sooner.
MedTech Module
  • Use the MedTech module to change your virtual sales efforts, boost provider relationships, and improve patient engagement using cutting-edge technology.
Public Sector Health Module
  • Scaling Contact Center Experiences for Government Health: Improve government health services by providing scalable contact center experiences, ensuring that citizens receive the assistance and information they require.
  • Build Integrated Care Programs: Create integrated care initiatives to streamline healthcare services and improve patient outcomes.
  • Manage Health Data with Transparency: Manage health data transparently to create confidence and accountability in the public health domain.

Products and Industry applications that leverages the Health Cloud

Patient data can be analyzed to discover patterns, manage chronic illnesses, and develop preventative care programs to improve overall patient health.

Financial performance can be enhanced by streamlining revenue cycle operations such as claims processing, billing, and coding.

A comprehensive perspective of each patient can be developed, including health history, care plans, and preferences, in order to deliver individualized and coordinated care.

The referral process can be improved by tracking and controlling patient referrals to experts, resulting in timely and appropriate care.

Automating activities like as appointment scheduling, referrals, and billing can increase administrative and operational efficiencies.

Data can be used to identify locations where resources, such as staff, equipment, or facilities, are most needed, allowing for optimal resource allocation.

Patients' pleasure and participation can be increased by giving them tools to manage their health, plan appointments, and contact with healthcare practitioners.