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Sales Cloud

Get a 360-degree view of your customers with Salesforce Sales Cloud!

Sales Cloud provides a 360-degree view of customers, bringing together critical customer data such as contact information, communication history, interactions, and purchasing habits. This thorough understanding enables more personalized and productive consumer interactions.

Sales Cloud allows you to efficiently capture, track, and assign leads. Automation systems guarantee that leads are routed to the proper sales professionals, which improves response times and overall lead management efficiency.

Sales Cloud offers comprehensive sales analytics and reporting solutions that allow sales teams to track performance indicators, identify patterns, and make data-driven decisions to improve strategies and outcomes.

Sales Cloud allows you to customize sales processes to meet the specific needs of your firm. Customizable workflows, approval processes, and sales stages can help you guarantee that sales efforts align with specific corporate goals.

Sales Cloud's mobile app allows sales reps to access critical customer data, change records, and manage activities on the go. This flexibility increases productivity and responsiveness.

Sales Cloud connects smoothly with other Salesforce products and third-party platforms, allowing for cross-departmental cooperation. This connection enhances data sharing, communication, and organizational alignment.

Product Modules for the Salesforce Sales Cloud

Sales Cloud contains tools for cooperation and communication across sales teams. Chatter features enable real-time communication, best practice sharing, and deal collaboration.
This tool enables sales teams to accurately forecast future sales revenue. It generates projections using historical data and opportunity stages, assisting organizations with resource planning and goal-setting.
Salesforce mobile allows sales professionals to access Sales Cloud on the go. This mobile solution ensures that sales personnel remain productive and responsive while in the field.
Sales Cloud offers powerful lead and opportunity management tools that enable firms to gather, track, and convert leads into opportunities. Sales teams may assign prospects, automate lead nurturing, and effectively manage sales pipelines.
This module provides enterprises with a 360-degree view of their customer accounts and contacts. It assists in developing strong customer relationships, recording interactions, and maintaining account hierarchies.
Sales Cloud provides sophisticated analytics and reporting features. Users can generate customized reports and dashboards to obtain insights into sales performance, track critical indicators, and make data-driven choices.

Service Cloud

Conscendo enhances the world’s leading service platform by tailoring it to your business requirements and modifying it to match the needs of your clients. When we implement Salesforce care Cloud, we first learn about your needs, and then we personalize the Service Cloud implementation to optimize every process – saving you time and effort while providing excellent, referral-earning, repeat-business-worthy customer care!

Empower your agents to deliver scalable and unified service standards.

Service Cloud offers a consolidated view of client data, interactions, and history. Agents have access to a detailed customer profile, allowing for more tailored and efficient support.
Enabling smooth customer interactions across several channels, including email, chat, social media, and phone. The agents will be able to deliver consistent service regardless of the channel clients choose.
Service Cloud’s AI-powered case routing and prioritization guarantees that cases are assigned to the proper agent with the necessary skills to efficiently resolve customer issues.
Customers are empowered to find answers to their questions using self-service portals, which reduces the pressure on agents. Customers can also access knowledge articles, frequently asked questions, and community discussions.
AI-powered field service lightning helps agents and technicians address client issues proactively, hence improving the overall customer experience.

The Essential Features of Salesforce Service Cloud

The Service Console is a unified workspace that offers a 360-degree perspective of client interactions. It streamlines agent workflows and provides multi-channel support via email, chat, and social media.
This feature automatically distributes and routes incoming support requests to the best-suited agents based on their abilities and availability. It promotes efficient workload distribution.
Service Cloud provides live chat features, enabling for real-time engagement with consumers. It may be embedded into websites and apps, making customer assistance more accessible.
Service Cloud has extensive case management capabilities that allow you to easily track and resolve client issues. It enables agents to create, allocate, and escalate cases, resulting in quick outcomes.
Knowledge Base allows businesses to develop and manage a repository of articles, FAQs, and documentation. Agents can use this expertise to give consistent and correct information to customers.