Senior Business Analyst

Job Summary:

We are seeking a skilled Salesforce Business Analyst to bridge the gap between business needs and technology solutions. The candidate will work closely with stakeholders to analyze business processes, gather requirements, and help design optimized solutions using the Salesforce platform.

The role involves driving business transformation, improving operational efficiency, and ensuring successful Salesforce implementations.

Key Responsibilities:

1. Requirements Gathering & Analysis

• Collaborate with business stakeholders to understand business needs and challenges
• Conduct workshops, interviews, and discovery sessions
• Document business requirements, user stories, and acceptance criteria
• Perform gap analysis between current and future state
• Core responsibility: translating business needs into technical solutions 

2. Salesforce Solution Design

• At conceptual level Recommend scalable Salesforce-based solutions (Sales Cloud, Service Cloud, etc.)
• Work with architects and developers to design system functionality as per requirements 

3. Process Improvement

• Analyze existing business processes and identify optimization opportunities
• Drive automation and digital transformation initiatives
• Improve efficiency and reduce manual efforts 

4. Stakeholder Management

• Act as a liaison between business teams and technical teams
• Facilitate communication across departments
• Present solutions, demos, and project updates 

5. Documentation & Reporting

• Create functional specifications, process flows, and data models
• Maintain documentation such as:
• BRD (Business Requirement Document)
• FRD (Functional Requirement Document)
• User stories & use cases
• Propose dashboards and reports for business insights 

6. Testing & Deployment Support

• Define test strategies and UAT plans
• Support user acceptance testing (UAT)
• Validate system functionality against requirements
• Assist in deployment and release management 

7. Training & Support

• Provide end-user training and support
• Create training materials and user guides
• Ensure smooth adoption of Salesforce solutions

Key Deliverables Expected:

Required Skills & Qualifications:

Technical Skills

• Strong functional knowledge of Salesforce platform (Sales Cloud, Service Cloud)
• Understanding of:
• Workflows, Process Builder / Flow
• Reports & Dashboards
• Data models & objects
• Familiarity with integrations (APIs, middleware like MuleSoft is a plus)

Business Analysis Skills:

• Requirements elicitation & documentation
• Process mapping (As-Is / To-Be)
• Gap analysis & solution design
• Agile/Scrum methodology experience
• Soft Skills
• Excellent communication and stakeholder management
• Strong analytical and problem-solving skills
• Ability to translate business needs into technical requirements
• Collaboration and facilitation skills

Experience:

• 7+ years of experience as a Business Analyst
• 3+ years of experience working on Salesforce projects
• Experience in CRM implementations or digital transformation projects

Preferred Qualifications:

• Bachelor’s degree from a reputed institution
• Salesforce Certified Business Analyst
• Salesforce Administrator / App Builder Certification
• Experience with tools like Jira, Confluence
• Exposure to integration platforms (e.g., MuleSoft)